SHIPPING INFO

SHIPPING

Our products are available for shipment and delivery only in the continental U.S.A via UPS or USPS. 

All orders below $100 pay $14.95 for shipping; Orders that total $100.01 (USD) or more will receive FREE SHIPPING. Some exclusions may apply:

 

a. Free shipping is valid only within the continental United States.

b. Free shipping is valid to ONLINE ORDERS only.

c. Free shipping is valid on orders totaling $100.01 or more, BEFORE taxes are calculated.

d. Some products are excluded from free shipping on orders $100.01 and over. product indicates “Additional Shipping Charges Apply.”

 

Other details regarding domestic shipping rates are as follows:

 

e. We do not ship on Saturday and Sunday.

f. Delivery time may waiver outside of estimate depending on the volume of orders.

g. All orders are shipped via UPS or USPS depending on size and weight.

 

USPS shipments are calculated based on the quantity ordered. Shipments under 4 lb. (1.8kg) ship First Class Mail. All others are shipped Priority Mail.

 

The shipping total is provided in the cart at checkout.

To return the item you purchased, please mail it to:

Refunds do not include shipping and handling costs shown on the packaging slip or invoice.

Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment.

We cannot guarantee that we will receive your returned item.

Shipping and handling charges are not refundable. Any amount refunded will not include the cost of shipping.

INTERNATIONAL ORDERS

Fill out this form to point you in the right direction

* Please note that heavy or bulk items or multiple boxes may require an additional shipping fee. Charges will be calculated at checkout. A Silicium Laboratories representative will contact you to confirm the charges.


** Expedited Shipping orders must be placed by 12:00 PM EST to ship same day.


***Please note that freight charge does not include customs, duties, or taxes.

RETURN & REFUND POLICY

If you received the wrong item or the product appears defective, please contact Customer Service HERE .

We will review each circumstance on a case-by-case basis to determine if a return can or will be processed.

Please review our return policies HERE

ERRORS IN ADDRESS:

If you make an error of address on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shipping team to help resolve any address issues whenever possible. We cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees. We will only refund the original cost of the merchandise.

DELIVERY ADDRESS:

If this is the first occasion you order with www.livingsilica.com, please confirm your shipping address and, if necessary, include a note in the “comments” section with additional instructions needed to execute the delivery successfully.

ORDER PROCESSING & DELIVERY TIME

Orders usually ship the next business day after being received. The processing order time is ONE TO TWO business days, not including Saturday and Sunday orders, which are processed and shipped on the following Monday.

 

Orders ship from Miami, FL. UPS Ground delivery requires two business days after pickup to deliver to East Coast addresses and Five business days to reach West Coast addresses. USPS Priority Mail requires two to three-day transit in the continental USA to the same areas mentioned, which means that usually, it takes from 5-10 BUSINESS DAYS to deliver depending on the zone and the season.

Thank you for choosing SILICIUM LABORATORIES LLC.

We care for and appreciate your business.

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