Our products are available for shipment and delivery only in the continental U.S.A via UPS or USPS. All domestic USA orders ship via UPS Ground except deliveries to Alaska, Hawaii, and P.O. Boxes which are by USPS. International orders ship by USPS to local Post.
UPS Ground shipments are only $14.95 for a single product orders $100.00 or below and Orders that total $100.01 (USD) or more will receive free shipping. Some exclusions do apply:
a. Free shipping is valid to addresses within the continental United States.
b. Free shipping is valid to ONLINE ORDERS only.
c. Free shipping is valid to orders totaling $100.01 or more BEFORE taxes are calculated.
d. Some products are excluded from free shipping on orders $100.01 and over – product indicates “Additional Shipping Charges Apply.”
Other details regarding domestic shipping rates are as follows:
c. We do not ship on Saturday and Sunday.
d. Delivery time may waiver outside of estimate depending on the high volume of orders.
e. All orders are shipped via UPS or USPS depending on size and weight.
USPS shipments are calculated based on the quantity ordered. Shipments under 4 lb. (1.8kg) ship First Class Mail and all others Priority Mail.
Shipping total is provided in the cart at checkout.
To return the item you purchased, please mail it to:
Refunds do not include any shipping and handling charges shown on the packaging slip or invoice.
Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment.
We do not guarantee that we will receive your returned item.
Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
Fill out this form to point you in the right direction
* Please note that heavy/large items and multiple boxes may require an additional shipping cost. Charges will be added at checkout, or a Silicium Laboratories representative will contact you to confirm the charges.
** Expedited Shipping orders must be placed by 12:00 PM EST to ship that day.
***Please note freight charge does not include customs duties and taxes.
RETURN & REFUND POLICY
Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the United States, ORGONO® LIVING SILICA® may not be able to process returns on international orders. If you received the wrong item or the product appears defective, please contact Customer Service at here we will review each circumstance on a case-by-case basis to determine if a return can be processed.
ERRORS IN ADDRESS:
If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you’ve made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we will only refund the cost of the merchandise.
If this is the first occasion you order with www.livingsilica.com, please confirm your shipping address and, if necessary, include a note in the “comments” section with additional instructions needed to execute the delivery successfully.
ORDER PROCESSING & DELIVERY TIME
Orders usually ship the next business day after being received. The processing order time is one to two business days not including Saturday and Sunday orders which are processed and shipped on the following Monday.
Orders ship from Miami, FL. UPS Ground delivery requires two business days after pickup to deliver to East Coast addresses and Five business days to West Coast addresses. USPS Priority Mail requires two to three-day transit in the continental USA to the same areas mentioned, which means that usually, it takes from 5-10 business days to deliver depending on the zone and the season.
International orders vary depending on the distance from the USA. For example, USPS orders to Canada arrive in seven to ten business days and Australia in no less than ten business days. Shipments to Mexico require ten business days minimum.
Thank you for choosing SILICIUM LABORATORIES LLC.
We care for and appreciate your business.